Terms and Conditions

Last Updated: November 27, 2025

1. Introduction

1.1 What these terms cover

These are the terms and conditions on which we supply custom apparel products and design services to you. By placing an order with us, you agree to be bound by these Terms.

1.2 Why you should read them

Please read these Terms carefully before submitting your order. These Terms explain who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think there is a mistake in these Terms or have any questions, please contact us to discuss.

1.3 Changes to these Terms

We may revise these Terms from time to time. The Terms that apply to your order are those in effect on the date you place your order. We will notify you of any material changes by posting an update on our website.

2. Information About Us And How To Contact Us

2.1 Who we are

We are Made To Team LLC, a Wyoming Limited Liability Company registered in the United States. Our registered office is at 30 N Gould St Ste N, Sheridan, WY 82801, USA.

2.2 How to contact us

You can contact us by:

Email: hello@madetoteam.com
Phone: (501) 204-6170

2.3 How we may contact you

If we need to contact you, we will do so by telephone or email using the contact information you provided in your order.

2.4 "Writing" includes emails

When we use the words "writing" or "written" in these Terms, this includes emails and other electronic communications.

3. Our Contract With You

3.1 How the ordering process works

Our process for taking your order, designing your products, producing them, and delivering them to you is as follows:

(i) You submit our enquiry form or email us at hello@madetoteam.com with your requirements;

(ii) We respond within 6 hours to discuss your design ideas and provide pricing;

(iii) We create design mockups for your approval;

(iv) You review and approve the mockups;

(v) You confirm your order and pay a deposit of at least 50% of the total order value (you may pay 100% upfront if you prefer);

(vi) We begin production;

(vii) You pay the remaining balance (if applicable) before shipping;

(viii) We ship your order and provide tracking information;

(ix) You receive your custom products.

3.2 How we accept your order

Our acceptance of your order takes place when we send you an email confirming your order and payment receipt (the "Order Confirmation"), at which point a binding contract comes into existence between you and us.

3.3 Order number

We will assign an order number to your order and include it in your Order Confirmation. Please reference this order number whenever you contact us about your order.

3.4 If we cannot accept your order

If we are unable to accept your order, we will inform you in writing and will not charge you. We might not be able to accept your order because:

The products are out of stock;
Unexpected limits on our resources that we could not reasonably plan for;
We have identified an error in pricing or product description;
We are unable to meet your requested delivery deadline.

4. Design Work And Order Approval

4.1 Design services

We provide free design services with unlimited revisions for all orders. Our designers will work with you to create custom designs based on your specifications, including colors, logos, patterns, and other elements you request.

4.2 Design mockups

Once we understand your requirements, we will provide you with design mockups showing your custom products with your requested colors, logos, and design elements. These mockups are for approval purposes and show how your final products will look.

4.3 Your responsibility to review and approve

This is very important. You must carefully review all design mockups before approving them. Please check:

All spellings (names, text, slogans)
Logo placement and sizing
Colors and color matching
Design layouts
Product specifications
Size selections

You can request changes to the mockups before approval at no additional cost.

4.4 Approval process

You must provide written approval (via email) of the final design mockups before we begin production. By approving the mockups, you confirm that:

All information is accurate and correct;
All spellings are correct;
All colors, logos, and designs are as you intended;
All sizes and quantities are correct.

4.5 No changes after approval

Once you have approved the design mockups and we have begun production, we cannot make changes to your order. All custom products are made specifically to your approved specifications and cannot be modified once production starts.

4.6 Your responsibility for accuracy

You are responsible for ensuring that all information in the approved mockups is accurate. We are not liable for errors in spelling, design, colors, or specifications that were present in the mockups you approved. Since all products are custom-made to your specifications, they cannot be returned or exchanged due to errors in information you approved.

5. Content You Provide To Us

5.1 Your content

"Content" means all information, images, logos, text, artwork, and other materials you provide to us for inclusion in your custom products.

5.2 Your warranties

By providing Content to us, you warrant and represent that:

(a) You own all rights to the Content or have obtained all necessary permissions and licenses to use the Content;

(b) The Content does not infringe any third party's intellectual property rights, including copyrights, trademarks, or patents;

(d) The Content does not contain anything that is defamatory, obscene, offensive, or unlawful;

(e) You have obtained all necessary permissions to reproduce any images of people included in the Content.

5.3 You indemnify us

You agree to indemnify, defend, and hold harmless Made To Team LLC from any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from your breach of these warranties, including any claims that the Content infringes third party rights.

5.4 We may refuse content

We reserve the right to refuse to produce products containing Content that we reasonably believe may infringe third party rights, violate laws, or is offensive or inappropriate.

6. Your Rights To Make Changes

6.1 Changes before approval

You may request changes to your design mockups at any time before you provide final approval. We will revise the mockups at no additional charge until you are satisfied.

6.2 Changes after approval but before production

If you wish to make changes after approving the mockups but before we begin production, please contact us immediately. We will accommodate changes if possible, but cannot guarantee we can do so depending on our production schedule.

6.3 No changes after production begins

Once production has begun, no changes can be made to your order as products are being manufactured to your exact specifications.

7. Our Rights To Make Changes

7.1 Minor changes to products

We may make minor changes to products:

(a) To comply with relevant laws and regulatory requirements;

(b) To implement minor technical adjustments that improve quality or performance;

7.2 Notification

We will notify you of any such changes before production when reasonably possible.

8. Pricing And Payment

8.1 Product pricing

The price for your products is the price stated in your Order Confirmation. We take reasonable care to ensure pricing accuracy, but if we discover an error, we will notify you immediately and give you the option to proceed at the correct price or cancel your order for a full refund.

8.2 What's included in the price

Our prices include:

Custom products manufactured to your specifications
Free design services with unlimited revisions
Quality assurance and inspection

8.3 What's not included

Our prices do NOT include:

Shipping and delivery fees (quoted separately)
Any customs duties, import taxes, or local taxes that may apply in your destination country (see Section 15)

8.4 Payment terms

(a) Deposit: A minimum deposit of 50% of the total order value is required before we begin production. You may pay 100% upfront if you prefer.

(b) Final payment: If you paid only 50% deposit, the remaining 50% balance is due before we ship your order.

(d) Currency: All prices are in United States Dollars (USD). Your payment provider will handle currency conversion if you pay in another currency.

8.5 Late payment

If you do not make payment by the due date, we may charge interest on the overdue amount at the rate of 1.5% per month (18% per annum) from the due date until payment is received in full. This interest will accrue daily. We may also pause or cancel your order until payment is received.

8.6 Disputed invoices

If you believe an invoice is incorrect, please contact us promptly at hello@madetoteam.com so we can resolve the issue.

9. Production And Delivery

9.1 Turnaround time

Our standard production and delivery turnaround time is 2-3 weeks from the date you approve the design mockups and we receive cleared payment. This includes:

Production time at our Vietnam facility
International shipping to your destination

Specific turnaround times may vary by product type and are stated on individual product pages. We will provide you with an estimated delivery date after you approve your order.

9.2 Delivery arrangements

(a) US deliveries: We ship via UPS to US addresses. Delivery typically takes 5-7 business days after your order ships.

(b) International deliveries: We ship via UPS or local carriers depending on your destination country. For specific delivery times to your country, please contact us at hello@madetoteam.com.

(c) Tracking information: We will email you tracking information within 2 days after your order ships so you can monitor delivery progress.

9.3 Shipping costs

Shipping costs start at $30 and vary based on order size, weight, and destination. Your exact shipping cost will be provided in your quote before you place your order.

9.4 Delivery address

You must provide a complete and accurate delivery address. We are not responsible for delivery delays or failures caused by incorrect or incomplete addresses. If you need to change your delivery address, contact us immediately. We cannot change the address once your order has shipped.

9.5 Failed delivery

If delivery fails because no one is available to receive the package:

(a) The carrier will leave a notice with redelivery or collection instructions;

(b) You must rearrange delivery or collect the package from the carrier's depot;

(c) If you do not rearrange delivery or collection within 10 business days, we may charge you for storage costs and additional delivery attempts;

(d) If we cannot contact you or delivery cannot be completed after reasonable efforts, we may cancel your order and charge you for all costs incurred (see Section 13.2).

9.6 Delays outside our control

We are not responsible for delays caused by events outside our reasonable control, including:

Natural disasters, severe weather, or acts of God
Pandemics, epidemics, or public health emergencies
War, terrorism, civil unrest, or government actions
Factory closures or supplier failures
Shipping carrier delays or disruptions
Customs delays or inspections
Port congestion or transportation strikes

If such an event delays your order, we will contact you as soon as possible to inform you and will take reasonable steps to minimize the delay. We will not be liable for delays caused by these events, but you may end the contract if the delay exceeds 60 days (see Section 11.2).

9.7 When ownership transfers

The products remain our property until the later of:

We receive full payment for your order; or
The products are delivered to your address.

9.8 When risk transfers

You become responsible for the products (risk of loss or damage) when the carrier delivers them to your address or when you collect them from a carrier depot.

9.9 Shipping insurance

All shipments are insured during transit. If your package is lost or damaged during shipping, contact us immediately at hello@madetoteam.com with your tracking number and photos (for damaged items). We will file an insurance claim and either send a replacement at no cost or issue a full refund.

10. Custom Products - No Right To Cancel

10.1 Custom-made products

All our products are 100% custom-made to your specific design, colors, sizes, and specifications. Because of this:

(a) You do NOT have the right to change your mind and cancel your order after approval;

(b) Custom products cannot be returned, exchanged, or refunded except as described in Section 11;

10.2 Why this matters

Once you approve your design mockups and we begin production, we manufacture products specifically for you that cannot be sold to anyone else. We cannot stop production or repurpose custom products once manufacturing has started.

11. Your Rights To End The Contract

11.1 When you can end the contract

You may only end the contract and receive a refund in the following limited circumstances:

(a) Faulty or defective products: The products have manufacturing defects or do not match the approved specifications (see Section 11.3);

(b) Products not as described: The products materially differ from the approved mockups due to our error;

(d) We breach these Terms: We materially breach these Terms in a way that significantly affects your order.

11.2 Cancellation before production

If you wish to cancel after approving your mockups but before we begin production, we will charge a $100 restocking fee to cover design work and administrative costs. We will refund the remainder of your payment.

11.3 Cancellation after production begins

If you wish to cancel after production has begun:

(a) If you have paid 100% upfront, we will refund 50% of the order value;

(b) If you have paid only the 50% deposit, no refund will be provided;

11.4 No cancellation after shipping

Once your order has shipped, you cannot cancel the order or receive a refund except for faulty products as described in Section 12.

11.5 Faulty products

If products are faulty, defective, or do not match the approved specifications due to our manufacturing error:

(a) Contact us within 21 days of receiving the products;

(b) Provide photos showing the defect or discrepancy;

11.6 How to end the contract

To end the contract, email us at hello@madetoteam.com with:

Your name and order number
Reason for ending the contract
Photos (if claiming faulty products)
Your preferred resolution (replacement or refund)

12. Returns And Refunds

12.1 Our returns policy

Because all products are custom-made to your specifications:

(a) We do NOT accept returns for:

Change of mind
Incorrect size selection (your responsibility)
Color differences due to screen display variations
Minor variations in fabric or color between production batches
Errors in spelling, design, or specifications that were present in the approved mockups

(b) We DO accept returns for:

Manufacturing defects or quality issues
Products that materially differ from approved specifications due to our error
Products damaged during shipping (with insurance claim)

12.2 Return process

If we agree to accept a return:

(a) Our error: If the issue is due to our manufacturing error, you do not need to return the defective items. We will send replacements or issue a refund at your choice.

(b) Damaged in shipping: Contact us immediately with photos and tracking information. We will file an insurance claim and send replacements or provide a refund.

12.3 Refund timing

We will process approved refunds within 7 business days using your original payment method.

12.4 Refund amount

For approved returns, we will refund:

Full product cost
Original shipping costs (if the issue was our error)
Any applicable taxes

We may deduct reasonable costs if products are returned damaged due to your handling beyond what would be permitted in inspecting them.

13. Our Rights To End The Contract

13.1 When we may end the contract

We may end the contract and refuse to deliver products if:

(a) You do not make payment when due and fail to pay within 14 days of our payment reminder;

(b) You do not provide information we reasonably need to produce your products (design files, measurements, delivery address) within a reasonable time;

(d) You provide Content that infringes third party rights or violates these Terms;

(e) You have materially breached these Terms.

13.2 Consequences if we end the contract

If we end the contract under Section 13.1:

(a) You must compensate us for costs we have reasonably incurred, including design work, materials purchased, production costs, and administrative expenses;

(b) We will deduct our costs from any payment you have made;

(d) If your payment exceeds our costs, we will refund the difference.

13.3 Product discontinuation

We reserve the right to discontinue any product line. If we discontinue a product you have ordered before delivery, we will notify you at least 14 days in advance and refund any payment made for that product.

14. If There Is A Problem With Your Products

14.1 How to report problems

If you believe there is a problem with your products, please contact us as soon as possible:

Email: hello@madetoteam.com
Phone: (501) 204-6170

Please provide:

Your order number
Description of the problem
Photos showing the issue

14.2 Your legal rights

Under US consumer protection laws, we have a legal duty to supply products that:

Match the description we provided
Are of satisfactory quality
Are fit for their intended purpose

If products do not meet these standards due to our error, you have the right to a repair, replacement, or refund as appropriate.

14.3 Time limit for reporting issues

You must report any defects or problems within 21 days of receiving your products. We cannot accept claims for issues reported after this period unless the defect was not reasonably discoverable within 21 days.

14.4 Our remedy

If we accept that products are faulty or defective:

(a) Our choice: We will choose to either send replacement products or provide a full refund;

(b) Timeline: We will inform you of our decision within 5 business days and complete the remedy within 30 days;

15. International Orders

15.1 Customs and import duties

(a) US orders: For deliveries to the United States, we handle all customs clearance and pay all customs duties and import fees as part of our service. You will not be charged any customs duties or import taxes upon delivery.

(b) International orders (non-US): For deliveries to countries outside the United States, you are responsible for any customs duties, import taxes, tariffs, or similar fees that may be charged by your country's customs authorities. These fees vary by country and are beyond our control. Please check with your local customs office to understand what charges may apply to your order.

(c) If you are charged in the US: In the rare event that you are charged customs duties or import taxes for a US delivery, contact us immediately at hello@madetoteam.com with proof of payment. We will reimburse you in full within 14 days.

(d) Local taxes: You may be responsible for local sales taxes or VAT required by your country's laws, regardless of destination. These are separate from customs duties and import fees.

15.2 International shipping times

Shipping times vary by destination country. For US deliveries, expect 5 - 10 business days after shipment via UPS. For deliveries to other countries, please contact us at hello@madetoteam.com for specific timeframes for your location.

15.3 International delivery issues

We cannot be held responsible for delivery delays caused by:

Customs inspections or clearance procedures
Local carrier issues in your country
Incorrect customs declarations provided by you
Import restrictions or prohibitions in your country
Customs duties or fees that cause the recipient to refuse delivery

16. Limitation Of Liability

16.1 Products for business and personal use

Our products may be used for both business and personal purposes. Nothing in these Terms excludes or limits our liability for matters that cannot be excluded or limited under applicable law.

16.2 What we are responsible for

We are responsible for:

Manufacturing defects in products
Products that do not match approved specifications due to our error
Loss or damage caused by our negligence or willful misconduct

16.3 What we are not responsible for

We are NOT responsible for:

(a) Your errors: Errors in spelling, design, colors, or specifications that were present in mockups you approved;

(b) Screen color variations: Differences between colors displayed on your screen and actual product colors (screens vary in color accuracy);

(d) Content issues: Claims arising from Content you provided that infringes third party rights;

(e) Carrier delays: Delays caused by shipping carriers beyond our control;

(f) Force majeure: Delays or failures caused by events described in Section 9.6;

(g) Indirect losses: Loss of profits, loss of business, business interruption, loss of business opportunity, or any indirect or consequential losses.

16.4 Maximum liability

Our maximum total liability to you for any claims arising from your order (whether in contract, tort, or otherwise) shall not exceed the total amount you paid for the products giving rise to the claim.

16.5 Professional advice

We are not responsible for ensuring products comply with regulations specific to your industry or use case. If you need products for regulated purposes (e.g., professional sports uniforms, safety wear), you are responsible for ensuring compliance with applicable regulations.

17. Intellectual Property

17.1 Designs we create

(a) Our ownership: If we create a custom design for you, we retain all intellectual property rights in that design, including copyrights and design rights.

(b) Your license: We grant you a non-exclusive license to use the design on the products we manufacture for you.

Reproduce the design on products not purchased from us
Sell or license the design to third parties
Register the design as your trademark or copyright

(d) Exception: If the design incorporates personal information specific to you (names, personal photos, specific dates), we will not use that design for marketing or other customers without your written permission.

17.2 Designs you provide

(a) Your ownership: If you provide your own completed design or artwork, you retain all intellectual property rights in that design.

(b) Your license to us: By providing your design, you grant us a license to reproduce it on your products.

17.3 Our right to use photos

(a) We may photograph finished products for marketing purposes, including our website, social media, and promotional materials.

(b) If your products contain personal information (individual names, personal photos), we will request your written permission before using photos for marketing.

18. Governing Law And Dispute Resolution

18.1 Governing law

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

18.2 Dispute resolution process

If you have a complaint or dispute:

(a) Contact us first: Email hello@madetoteam.com describing the issue. We will work with you in good faith to resolve it;

(b) Informal resolution: We will attempt to resolve disputes informally within 30 days;

18.3 Small claims court

Either party may bring a claim in small claims court if:

The claim amount is within the small claims court's jurisdiction (typically $5,000-$10,000 depending on location);
The claim is within the small claims court's authority to resolve.

18.4 Binding arbitration

For disputes that do not qualify for small claims court or that either party chooses not to bring in small claims court:

(a) Arbitration requirement: The dispute will be resolved through binding arbitration rather than in court;

(b) Arbitration rules: Arbitration will be conducted under the Commercial Arbitration Rules of the American Arbitration Association (AAA);

(d) Arbitrator's decision: The arbitrator's decision is final and binding, and may be entered as a judgment in any court of competent jurisdiction;

(e) Costs: Each party will pay their own costs and fees, and we will split arbitration fees equally unless the arbitrator determines otherwise.

18.5 No class actions

You agree that disputes will be resolved on an individual basis only. You may not bring claims as part of a class action, consolidated action, or representative action.

18.6 Exception for intellectual property

Either party may seek injunctive relief in court for intellectual property infringement without first going through arbitration.

19. Force Majeure

19.1 Events outside our control

We will not be liable for any failure or delay in performing our obligations under these Terms if the failure or delay is caused by events outside our reasonable control, including:

(a) Natural events: Earthquakes, floods, hurricanes, severe weather, fires, or other acts of God;

(b) Health emergencies: Pandemics, epidemics, or quarantine restrictions;

(d) Industrial issues: Strikes, lockouts, or labor disputes (not involving our own employees);

(e) Supply chain issues: Factory closures, supplier failures, raw material shortages, or transportation disruptions;

(f) Infrastructure failures: Power outages, internet failures, or telecommunications disruptions;

(g) Shipping issues: Port closures, shipping carrier failures, customs delays, or international trade restrictions.

19.2 Our obligations during force majeure

If a force majeure event occurs:

(a) We will notify you as soon as reasonably possible;

(b) We will take reasonable steps to minimize the effect of the event on your order;

19.3 Your rights during force majeure

If a force majeure event delays your order by more than 60 days, you may cancel your order and receive a full refund of all payments made.

20. Privacy

20.1 Privacy policy

We are committed to protecting your privacy. Our use of your personal information is governed by our Privacy Policy, which is available at [Link].

20.2 How we use your information

By placing an order, you consent to our use of your personal information to:

Process and fulfill your order
Communicate with you about your order
Improve our products and services
Send you marketing communications (you may opt out at any time)

20.3 Data protection

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. For full details, please see our Privacy Policy.

21. General Legal Terms

21.1 Assignment

(a) We may transfer our rights: We may transfer our rights and obligations under these Terms to another organization. We will notify you in writing if this happens. If you are unhappy with the transfer, you may contact us to end the contract within 30 days and we will refund any payments made in advance for undelivered products.

(b) You need our consent: You may only transfer your rights or obligations under these Terms to another person with our written consent.

21.2 Third party rights

This contract is between you and Made To Team LLC. No other person has any rights to enforce any terms of this contract. Neither party needs the consent of any other person to end or modify this contract.

21.3 Severability

If any court or regulatory authority finds that any provision of these Terms is invalid, unlawful, or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision will be severed from these Terms. The remainder of these Terms will continue in full force and effect.

21.4 Waiver

If we do not insist immediately that you do something required by these Terms, or if we delay taking action against you for breach of contract, this does not mean you do not have to do those things or that we cannot take action against you later. For example, if you miss a payment and we do not immediately chase you for payment, we can still require payment at a later date.

21.5 Entire agreement

These Terms, together with your Order Confirmation and any other documents expressly referred to in them, constitute the entire agreement between you and us regarding your order and supersede all prior agreements, understandings, and representations.

21.6 Language

These Terms are written in English. If we provide a translation for your convenience, the English version will prevail in case of any conflict.

21.7 Survival

Sections that by their nature should survive termination of these Terms will survive, including Sections 5 (Content), 16 (Limitation of Liability), 17 (Intellectual Property), and 18 (Governing Law and Dispute Resolution).

22. Contact Us

If you have any questions about these Terms or your order, please contact us:

Made To Team LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: hello@madetoteam.com
Phone: (501) 204-6170

Business hours: Monday - Friday, 9:00 AM - 5:00 PM EST

We respond to all enquiries within 6 hours during business days.

By placing an order with Made To Team, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.