Privacy Policy

Last Updated: November 27, 2025

Introduction

This Privacy Policy explains how Made To Team LLC ("Made To Team," "we," "us," or "our") collects, uses, protects, and shares your personal information when you use our website at madetoteam.com (the "Website") and our services.

Made To Team is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy describes what information we collect, how we use it, and your rights regarding your personal information.

By using our Website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website or services.

We may update this Privacy Policy from time to time by posting a new version on this page. You should check this page periodically to ensure you are aware of any changes. Your continued use of our Website after any changes indicates your acceptance of the updated Privacy Policy.

1. Information We Collect

We may collect the following types of personal information from you:

1.1 Information you provide to us

(a) Contact information:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses

(b) Order information:

  • Product selections and quantities
  • Size selections
  • Design preferences and specifications
  • Payment information (processed securely through third-party payment processors)

(c) Design content:

  • Logos, images, artwork, and text you provide for custom products
  • Design preferences and customization requests

(d) Communication information:

  • Messages you send us via email, contact forms, or phone
  • Customer service correspondence
  • Survey responses and feedback

1.2 Information we collect automatically

When you visit our Website, we automatically collect certain information about your device and browsing behavior:

(a) Technical information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (desktop, mobile, tablet)
  • Screen resolution

(b) Usage information:

  • Pages you visit on our Website
  • Time and date of visits
  • Time spent on pages
  • Links clicked
  • Referring website
  • Search terms used to find our Website

(c) Location information:

  • General location based on IP address (country, state, city)

1.3 Cookies and similar technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. See Section 4 below for detailed information about our use of cookies.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

2.1 To provide our services

(a) Process and fulfill your orders for custom products
(b) Communicate with you about your orders, including order confirmations, design approvals, production updates, and shipping notifications
(c) Provide design services and create custom mockups
(d) Handle payments and billing
(e) Respond to your enquiries and provide customer support
(f) Resolve disputes and troubleshoot problems

2.2 To improve our services

(a) Analyze how customers use our Website and services
(b) Understand customer preferences and trends
(c) Improve our Website functionality and user experience
(d) Develop new products and services
(e) Conduct internal research and analysis

2.3 To communicate with you

(a) Send you important updates about your orders
(b) Respond to your questions and requests
(c) Send you administrative information about our services or policies
(d) Provide customer support

2.4 For marketing purposes (with your consent)

(a) Send you promotional emails about new products, special offers, and company news
(b) Send you information we think may interest you based on your preferences
(c) Conduct market research and customer surveys
(d) You may opt out of marketing communications at any time (see Section 8)

2.5 For legal and security purposes

(a) Comply with legal obligations and respond to legal requests
(b) Protect our rights, property, and safety
(c) Prevent fraud, abuse, and security incidents
(d) Enforce our Terms and Conditions
(e) Resolve disputes

3. How Long We Keep Your Information

We retain your personal information for different periods depending on the purpose:

3.1 Active accounts

While your account is active, we retain your information to provide services to you and for our legitimate business purposes.

3.2 Order records

We retain order information (including design files, communications, and transaction records) for:

  • Minimum 7 years for accounting, tax, and legal compliance purposes
  • Longer if required by law or to resolve disputes

3.3 Marketing information

If you have consented to receive marketing communications, we retain your contact information until you opt out or request deletion.

3.4 Customer support

We retain customer support communications for as long as necessary to provide support-related reporting and trend analysis, typically 3-5 years.

3.5 Legal requirements

If legally required or reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may retain some information for a limited period even after you request deletion or close your account.

3.6 Anonymized data

We may retain anonymized or aggregated data indefinitely for statistical analysis and business intelligence purposes. This data cannot be used to identify you personally.

4. Cookies and Tracking Technologies

4.1 What are cookies?

A cookie is a small text file that is stored on your computer or mobile device when you visit a website. Cookies help websites remember your preferences and improve your browsing experience.

4.2 How we use cookies

We use cookies and similar technologies for the following purposes:

(a) Essential cookies (required):

  • Enable core Website functionality
  • Maintain your shopping cart
  • Remember your login status
  • Ensure Website security

(b) Analytics cookies (optional):

  • Understand how visitors use our Website
  • Identify which pages are most popular
  • Analyze traffic patterns and trends
  • Improve Website performance and user experience
  • We use these cookies for statistical analysis only, and data is aggregated and anonymized

(c) Marketing cookies (optional):

  • Remember your preferences and interests
  • Deliver relevant advertisements
  • Measure advertising effectiveness
  • Personalize content based on your behavior

4.3 Third-party cookies

We may use third-party services that set cookies on our Website, including:

  • Google Analytics (website analytics)
  • Payment processors (secure payment processing)
  • Social media platforms (if you interact with social sharing buttons)

These third parties have their own privacy policies governing their use of your information.

4.4 Managing cookies

(a) Browser settings: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Instructions for managing cookies:

  • Chrome: Settings > Privacy and security > Cookies
  • Firefox: Settings > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Cookies
  • Edge: Settings > Privacy > Cookies

(b) Consequences of declining cookies: If you decline cookies, some features of our Website may not function properly, and you may not be able to take full advantage of all features.

(c) Cookie preferences: You can manage your cookie preferences through our cookie consent banner when you first visit our Website.

4.5 Do Not Track signals

Our Website does not currently respond to "Do Not Track" signals from browsers.

5. How We Protect Your Information

5.1 Security measures

We are committed to ensuring that your personal information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online, including:

(a) Secure Socket Layer (SSL) encryption for data transmission
(b) Secure servers with restricted access
(c) Regular security audits and monitoring
(d) Employee training on data protection
(e) Access controls limiting who can view your information
(f) Secure payment processing through PCI-compliant third-party processors

5.2 Payment security

We do not store your complete credit card information on our servers. Payment information is processed securely through third-party payment processors (PayPal, Stripe, etc.) that comply with Payment Card Industry Data Security Standards (PCI DSS).

5.3 No absolute security

While we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information.

5.4 Your responsibility

You are responsible for maintaining the confidentiality of your account credentials (if applicable) and for any activities that occur under your account. Please notify us immediately if you suspect unauthorized access to your account.

6. Sharing Your Information

6.1 We do not sell your information

We will not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so.

6.2 Service providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

(a) Production partners: To manufacture your custom products
(b) Shipping carriers: To deliver your orders (UPS, DHL, local carriers)
(c) Payment processors: To process your payments securely (PayPal, Stripe)
(d) Email service providers: To send order confirmations and communications
(e) Website hosting and maintenance providers
(f) Analytics providers: To analyze Website traffic and usage

These service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.

6.3 Legal requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (subpoenas, court orders, warrants)
  • Requests from law enforcement or government authorities
  • Legal investigations or proceedings

6.4 Business transfers

If Made To Team is acquired by or merged with another company, or if we sell or transfer business assets, we may transfer your personal information as part of that transaction. We will notify you of any such change and how it affects your information.

6.5 Protection of rights

We may disclose your information when we believe it is necessary to:

  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our customers or others
  • Prevent fraud or abuse
  • Enforce our Terms and Conditions

6.6 With your consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you authorize us to share your completed product photos for marketing purposes.

7. International Data Transfers

7.1 Where we operate

Made To Team is based in the United States (Wyoming). Our production facilities are located in Vietnam. When you use our services, your personal information may be transferred to, stored, and processed in:

  • United States (customer data, order management)
  • Vietnam (production specifications, design files)
  • Other countries where our service providers operate

7.2 Data protection

Different countries have different data protection laws. When we transfer your information internationally, we take appropriate measures to ensure your information remains protected, including:

  • Contractual agreements with service providers requiring data protection
  • Compliance with applicable data protection regulations
  • Security measures described in Section 5

7.3 Your consent

By using our Website and services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

8. Your Rights and Choices

8.1 Access to your information

You have the right to request a copy of the personal information we hold about you. To request your information, email us at hello@madetoteam.com. We will provide your information within 30 days of your request.

8.2 Correction of information

If you believe that any personal information we hold about you is incorrect, incomplete, or outdated, please contact us at hello@madetoteam.com. We will promptly correct any information found to be inaccurate.

8.3 Marketing opt-out

(a) Email marketing: You may opt out of receiving promotional emails at any time by:

  • Clicking the "unsubscribe" link at the bottom of any marketing email
  • Emailing us at hello@madetoteam.com with "Unsubscribe" in the subject line
  • If you previously provided an account login, updating your preferences in your account settings

(b) Effect of opt-out: Even if you opt out of marketing emails, we will still send you important transactional emails related to your orders (order confirmations, shipping notifications, customer service responses).

8.4 Data deletion

(a) Right to deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions.

(b) How to request deletion: To request deletion of your account and personal data, send an email to hello@madetoteam.com with the subject line "Delete My Account" and confirm the email address associated with your account.

(c) What happens when you request deletion:

  • We will securely and permanently delete your personal information from our active databases within 30 days
  • Some information may be retained in backup systems for a limited time (typically 90 days) before permanent deletion
  • We may retain certain information as required by law or for legitimate business purposes (see Section 3.5)
  • Anonymized data may be retained for statistical purposes

**(d) We will confirm deletion via email once your request has been processed.

8.5 Restriction of processing

You may request that we limit how we use your personal information in certain circumstances. Contact us at hello@madetoteam.com to discuss your specific situation.

8.6 Data portability

You may request a copy of your personal information in a structured, commonly used, machine-readable format. Contact us at hello@madetoteam.com to request data portability.

8.7 Withdrawal of consent

If we are processing your information based on your consent, you may withdraw that consent at any time by contacting us at hello@madetoteam.com. This will not affect the lawfulness of processing before your withdrawal.

8.8 Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with:

  • Made To Team: hello@madetoteam.com
  • Your local data protection authority (if applicable in your jurisdiction)
  • Federal Trade Commission (FTC) in the United States: www.ftc.gov

9. Children's Privacy

Our Website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe that your child under 13 has provided personal information to us, please contact us at hello@madetoteam.com so we can take appropriate action.

10. Third-Party Websites

Our Website may contain links to other websites that are not operated by us, including:

  • Social media platforms
  • Payment processor websites
  • Shipping carrier tracking websites
  • Partner websites

We are not responsible for the privacy practices of third-party websites. Once you leave our Website by clicking on a link, you should review the privacy policy of the website you are visiting. This Privacy Policy applies only to information collected through our Website and services.

We encourage you to be aware when you leave our Website and to read the privacy policies of any third-party websites you visit.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

11.1 Right to know

You have the right to request that we disclose:

  • Categories of personal information we collect
  • Sources from which we collect personal information
  • Business purposes for collecting personal information
  • Categories of third parties with whom we share personal information
  • Specific pieces of personal information we hold about you

11.2 Right to delete

You have the right to request deletion of your personal information, subject to certain exceptions.

11.3 Right to opt-out of sale

We do not sell your personal information to third parties.

11.4 Non-discrimination

We will not discriminate against you for exercising your CCPA rights.

11.5 How to exercise your rights

To exercise your California privacy rights, email us at hello@madetoteam.com with "California Privacy Request" in the subject line. We will verify your identity before processing your request.

12. European Union Users (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

12.1 Legal basis for processing

We process your personal information based on:

  • Contract performance: To fulfill our obligations under our Terms and Conditions
  • Consent: When you provide consent for marketing or optional services
  • Legitimate interests: For business operations, fraud prevention, and service improvement
  • Legal obligations: To comply with applicable laws

12.2 Your GDPR rights

You have the right to:

  • Access your personal information
  • Rectify inaccurate information
  • Erase your information ("right to be forgotten")
  • Restrict processing of your information
  • Object to processing
  • Data portability
  • Withdraw consent
  • Lodge a complaint with your supervisory authority

12.3 Data controller

Made To Team LLC is the data controller responsible for your personal information.

12.4 Data protection officer

For GDPR-related enquiries, contact us at hello@madetoteam.com with "GDPR Enquiry" in the subject line.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

(a) Update the "Last Updated" date at the top of this Privacy Policy
(b) Post the revised Privacy Policy on our Website
(c) Notify you of material changes via email (if you have provided an email address)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website and services after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Made To Team LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: hello@madetoteam.com
Phone: (501) 204-6170

Response time: We respond to all privacy-related enquiries within 5 business days.

By using our Website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.